Privacy Policy
Last updated: [Date to be confirmed]
1. About The GL Consultancy
The GL Consultancy respects personal privacy and is committed to handling personal information responsibly and securely.
This policy explains how personal information is collected, used, stored and protected when individuals visit the website, make enquiries, subscribe to communications or use our services.
The GL Consultancy is operated by Gordon Leach as a sole trader.
Website: theglconsultancy.co.uk
Email: [Business email address]
Business correspondence address: [To be confirmed]
The GL Consultancy is responsible for determining how and why personal information is processed in connection with its own business activities.
2. Information We Collect
Depending on how individuals interact with The GL Consultancy, personal information may include:
- Names, email addresses, telephone numbers and professional contact details.
- Organisation names, job titles and professional responsibilities.
- Enquiries, correspondence and records of professional discussions.
- Programme enrolment, participation and completion information.
- Documents submitted for programme feedback, mentoring, reviews or consultancy.
- Appointment and booking information.
- Purchase, invoice and payment confirmation records.
- Newsletter subscriptions, communication preferences and consent records.
- Website usage and technical information collected through applicable cookies and similar technologies.
We ask that sensitive personal information, including information relating to third parties, is not submitted unless necessary for an agreed service and appropriate arrangements have been established.
3. How We Collect Information
Personal information may be collected when individuals:
- Complete a website enquiry or registration form.
- Contact The GL Consultancy by email, WhatsApp, LinkedIn or another communication channel.
- Book an introductory discussion or professional appointment.
- Register for or purchase a specialist programme or mentoring service.
- Submit documents or information in connection with an agreed assignment.
- Subscribe to Capability Insights or request a programme availability notification.
Limited professional information may also be obtained from publicly available business sources, professional networking platforms such as LinkedIn, referrals and relevant organisational information.
Where information is obtained indirectly, appropriate privacy information will be provided in accordance with applicable legal requirements.
4. How We Use Personal Information
Personal information is processed for the following purposes:
Where legitimate interests are relied upon, the relevant interests include responding to professional enquiries, maintaining business relationships, developing appropriate commercial opportunities and protecting business operations.
These interests are considered alongside individuals' privacy rights and reasonable expectations.
5. Marketing Communications and Consent
Subscription to Capability Insights is voluntary.
Subscribers may withdraw their consent and unsubscribe at any time using the unsubscribe facility provided in communications or by contacting The GL Consultancy.
Requesting a programme availability notification does not automatically subscribe an individual to Capability Insights or other marketing communications.
Similarly, submitting an enquiry, accepting a LinkedIn connection or agreeing to receive a resource does not automatically constitute consent to receive marketing emails.
Communication preferences and permissions will be maintained separately.
6. Sharing Personal Information
Personal information may be processed through trusted service providers supporting website operations, customer relationship management, appointment scheduling, programme delivery, payment processing, email communications and secure document storage.
Depending on the final technology arrangements, these providers may include ClickFunnels, HubSpot, Calendly and relevant payment or cloud-storage services.
Information may also be shared with professional advisers or appropriate authorities where necessary and legally justified.
The GL Consultancy does not sell personal information to third parties.
7. International Data Processing
The GL Consultancy operates internationally, and personal information may be stored or accessed in different countries, including through cloud-based service providers and international business operations.
Where applicable data protection law requires safeguards for international transfers, appropriate legal transfer arrangements and protections will be used.
The specific arrangements will depend on the countries, providers and services involved. Further information about applicable safeguards may be requested using the contact details above.
8. Information Security
The GL Consultancy takes reasonable technical and organisational measures to protect personal information against unauthorised access, inappropriate disclosure, loss or misuse.
Access to personal information will be limited to those with a legitimate business requirement, and confidential client documents will be handled in accordance with agreed service arrangements.
9. How Long Information Is Retained
Personal information will be retained only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal requirements.
Retention will take account of the nature of the information, the duration of the client or professional relationship, contractual responsibilities, legal record-keeping requirements and the need to respond to legitimate enquiries or disputes.
Newsletter information will be maintained while a subscription remains active, with limited records retained where necessary to respect unsubscribe requests.
Programme availability notification details will be retained only as needed to manage the requested notification and associated records.
10. Individual Privacy Rights
Depending on the applicable law and circumstances, individuals may have rights to:
- Request access to their personal information.
- Request correction of inaccurate information.
- Request deletion of information.
- Request restriction of certain processing activities.
- Object to processing based on legitimate interests.
- Request transfer of eligible personal information.
- Withdraw consent where processing relies on consent.
Individuals have the right to object to the use of their personal information for direct marketing at any time.
Requests concerning personal information can be submitted using the business contact details provided in this policy.
11. Privacy Concerns and Complaints
Anyone concerned about how The GL Consultancy collects, uses or protects personal information may contact the business directly.
Data protection complaints will be acknowledged within 30 days, investigated appropriately and handled in accordance with applicable legal requirements.
Individuals may also raise concerns with the UK's Information Commissioner's Office (ICO).
ICO website: https://ico.org.uk
12. Cookies and Website Technologies
The website may use cookies and similar technologies to support essential functions, understand website usage and improve the visitor experience.
Further details about the cookies used, their purposes and available choices will be explained in the separate Cookie Policy.
View Cookie Policy.
13. Changes to This Policy
The GL Consultancy may update this Privacy Policy periodically to reflect changes in business operations, technology, legal requirements or data protection practices.
The latest version will be published on the website with an updated revision date.
Where changes materially affect how personal information is processed, appropriate additional notification will be provided where required.
14. Contact and Privacy Enquiries
For questions about this Privacy Policy, requests concerning personal information or enquiries about individual privacy rights, please contact The GL Consultancy.
Email: [Business email address]
Website: theglconsultancy.co.uk
Business correspondence address: [To be confirmed]